Policies

Refund Policy:

1. Eligibility:
   • Refunds are applicable to orders exceeding $100 in value, excluding any applicable processing fees.
   • Digital products (license keys) are eligible for a refund only if they have not been activated or used.
   • Physical products must be returned in their original condition within 14 days of receipt.
2. Valid Reasons for Refund:
   • Non-delivery of the product within 48 hours of purchase (for digital products) or 14 days (for physical products).
   • Product key(s) not functioning as intended or not authentic.
   • Incorrect product received.
3. Refund Process:
   • Contact our customer support team within 7 days of purchase (for digital products) or receipt (for physical products) to initiate a refund request.
   • Provide order details and a clear explanation for the refund request.
   • Upon approval, refunds will be processed to the original payment method within 14 business days.
4. Non-Refundable Items:
   • Orders under $100.
   • Activated or used digital products.
   • Products damaged due to customer misuse or negligence.
   • Gift cards or promotional items.
5. Cryptocurrency Payments:
   • Due to the volatile nature of cryptocurrencies, refunds for purchases made with crypto will be issued in the equivalent USD value at the time of the refund.

Payment Policy:

1. Accepted Payment Methods:
   • We accept various payment methods, including PayPal, major credit/debit cards, and select cryptocurrencies.
2. Payment Processing:
   • Payments are processed securely through trusted payment gateways.
   • Cryptocurrency payments may be subject to additional verification procedures.
3. Currency Conversion:
   • All prices are listed in USD. If your payment is made in a different currency, it will be converted at the prevailing exchange rate.

Privacy Policy:

1. Information Collection:
   • We collect personal information (name, email, shipping address) necessary to process your order and provide customer support.
   • We do not sell or share your personal information with third parties for marketing purposes.
2. Data Security:
   • We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Terms of Service:

1. Product Authenticity:
   • We guarantee all software license keys sold are genuine and sourced directly from authorized distributors.
2. License Agreement:
   • By purchasing and activating a software license key, you agree to abide by the respective software manufacturer’s End User License Agreement (EULA) and all applicable terms and conditions.
3. Prohibited Activities:
   • You agree not to resell, share, or distribute the purchased product key(s) without prior written consent from Genuine Keys Shop.

Disclaimer:

• Genuine Keys Shop is an independent reseller and is not affiliated with, endorsed by, or sponsored by any software manufacturer.
• All trademarks and copyrights are the property of their respective owners.

Changes to Policies:

• We reserve the right to modify these policies at any time. Please review them periodically for updates.

Contact Us:

• If you have any questions or concerns regarding our policies, please contact our customer support team for assistance.